top of page
Frequently asked questions
General
Most of our liquid and cream products (like foundations, concealers, and liquid lipsticks) have a shelf life of 12 months after opening, while powder products (like blushes and highlighters) can last up to 24 months. You can easily check the PAO (Period After Opening) symbol—a tiny jar icon with a number inside—on the back of your product packaging for the exact timeline.
Because cosmetics can be delicate during transit, we take extra care in packaging them safely. If an item does arrive shattered, leaked, or damaged, don't worry! Just snap a quick photo of the product and the packaging, and email it to us at illaribeautyco@gmail.com within 48 hours of delivery. We will gladly send you a free replacement right away. Please include order number for prompt support.
bottom of page
